At Guyana Express, we value our customers and aim to provide a seamless online shopping experience. We understand that there may be instances when you need to return a product or request a refund. To ensure transparency and maintain trust, we have established the following refund and return policy:

1. Return Eligibility

We accept returns under the following conditions:

  • Damaged or Defective Products: If the product you received is damaged, defective, or does not match the description provided on our website.

  • Wrong Item Received: If you receive the wrong item, we will replace it with the correct one at no additional cost to you.

2. Time Frame

You must initiate a return request within 3 days from the date of delivery for eligible products.

3. Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

  • Personalized or Customized Products: Products that have been personalized or customized to your specifications are non-returnable unless they are damaged or defective.

  • Perishable Goods: Perishable items such as food, flowers, and similar products are non-returnable.

4. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team via email to [email protected] or call our customer support +592 712 8570 to request a return and explain the reason for the return.

  • Our team will provide you with instructions on how to return the item, including the return address and any required documentation.

  • Ensure that the product is in its original packaging and includes all accessories, manuals, and any promotional items that came with it.

  • Pack the product securely and ship it to the provided address within the specified timeframe.

  • Once we receive the returned item and inspect it, we will process your refund or replacement.

5. Refund Options

Upon successful return of an eligible product, you have the option to receive a:

  • Full Refund: We will refund the full purchase amount, including any applicable taxes and shipping charges, to the original payment method used during the purchase.

  • Store Credit: Alternatively, you can choose to receive a store credit for the returned item, which can be used for future purchases on our website.

6. Shipping Costs

Shipping costs incurred during the original purchase are non-refundable unless the return is due to an error on our part.

7. Contact Us

If you have any questions or concerns about our refund and return policy, please contact our customer support team at [email protected] or +592 712 8570. We are here to assist you and ensure a smooth resolution.

Policy Updates

Guyana Express reserves the right to modify or update this refund and return policy at any time. Changes will be communicated on our website, and the policy in effect at the time of your purchase will apply to your order.

By shopping with Guyana Express, you agree to abide by this refund and return policy. We aim to provide fair and reasonable solutions to any issues that may arise during your shopping experience with us.